Criminology student gains real-world experience supporting survivors of domestic abuse

A Barnsley College University Centre student is gaining valuable industry experience alongside her studies by volunteering with a charity that supports people affected by domestic abuse.

Kelsey Smith, who is studying Criminology, Communities and Criminal Justice at Barnsley College University Centre, has been volunteering with IDAS (Independent Domestic Abuse Services), helping to support individuals accessing the charity's services while developing skills that will support her future career ambitions.

Currently in her second year of study, Kelsey chose to continue her education at Barnsley College University Centre after previously studying Level 3 Uniformed Protective Services at Barnsley College.

She said: "I'm not really a big university type of person. I enjoy the smaller classes and the fact that if I need help, I can get it quickly. It's very student-centred and there are lots of familiar faces. It just makes learning more enjoyable and relaxed."

Kelsey's passion for criminology stems from a long-standing ambition to work in policing and help people through difficult situations.

She explained: "I've always wanted to join the police. I enjoy the idea of helping people and gaining justice for those who have experienced crime. I'd like to work on cases where I can make a real difference."

Alongside her studies and part-time work in care, Kelsey volunteers with IDAS, an independent charity that supports adults and children affected by domestic abuse. During her time with the organisation, she has experienced a wide range of responsibilities, including preparing legal aid correspondence, supporting case administration, gathering service user feedback and assisting staff with helpline case notes.

The role has given Kelsey a first-hand insight into the realities faced by vulnerable individuals and the impact support services can have on their lives.

One of the aspects she finds most rewarding is seeing the progress people make as they move forward from difficult circumstances.

She said: "Hearing people talk about how much safer they feel and seeing them make progress is really rewarding. It makes you realise the difference that everyone is making and how much people benefit from that support."

The experience has also helped Kelsey develop important professional skills, particularly emotional awareness and resilience.

"Listening to some of the helpline calls made me realise how real these situations are," she said. "You hear the emotion in people's voices and understand what they're going through. It's taught me the importance of managing your emotions professionally while still being compassionate and supportive."

Looking ahead, Kelsey hopes to pursue a career as a detective and believes her volunteering experience has strengthened her determination to work within the criminal justice sector.

The placement has also highlighted the importance of partnership working between organisations such as the police and support services.

She said: "It's made me want to do it even more because I've seen how different services work together to help people. It's reassuring to know that support doesn't stop with one organisation. Everyone works together to make sure people get the help they need."

Reflecting on the qualities needed for roles supporting vulnerable people, Kelsey highlighted the importance of communication, patience, empathy and a person-centred approach.

"You need to listen, communicate effectively and make sure people are getting the right support. Every person is different and sometimes they need time to feel comfortable enough to talk. Being patient and understanding is really important."

Through her studies and volunteering experience, Kelsey is building the knowledge, confidence and practical skills needed for a future career dedicated to helping others and making a positive impact in her community.

If you're interested in a career in the Uniformed Services and Criminology, we offer a range of courses starting this September. Whether you are leaving school, looking to progress through an Access to Higher Education course, or taking the next step with a Degree, our programmes are designed to help you develop the skills, knowledge and confidence needed for careers in policing, the armed forces, emergency services and wider public service sectors.